Refund policy

Returns & Refunds Policy

At Zeyvo, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.

30-Day Returns

You can request a return within 30 days of receiving your order. Under our voluntary returns policy, items must be unused, in their original packaging and include all accessories.

To arrange a return, email info@zeyvostore.com with your order number and the items you would like to return. We will provide instructions to help you send your parcel to the correct address. Please keep your proof of postage.

Return address: Avenida 1° de Dezembro, n° 41, Armazém P

Return Costs

For change-of-mind returns, you are responsible for return postage. If an item is faulty, damaged on arrival or incorrect, Zeyvo will cover reasonable return costs. Contact us before arranging postage so we can help.

Damaged, Faulty or Incorrect Items

Please contact info@zeyvostore.com if there is a problem with your order. Include your order number, a description of the issue and, where possible, photographs to help us assess it.

We will provide the refund, repair or replacement you are entitled to under applicable consumer law. Our 30-day voluntary returns period does not limit your rights regarding faulty goods.

Your Right to Cancel — UK Orders

You may cancel an online purchase without giving a reason by notifying us within 14 days of delivery. You then have a further 14 days to send the goods back.

You may inspect your purchase as you would in a shop. We may reduce the refund for any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Exceptions

The statutory cancellation right does not apply to personalised goods or sealed goods that are unsuitable for return for genuine health or hygiene reasons once unsealed. These exceptions do not affect your rights if goods are faulty or incorrectly supplied. Sale items retain their statutory protection.

Refunds

Refunds will be issued to your original payment method. For statutory cancellations, we will refund within 14 days of receiving the returned goods or evidence of return, whichever is earlier. If you cancel your entire order, we will also refund the standard outbound delivery charge.

For returns under our additional 30-day policy, we will process your refund within 14 days of receiving the goods.

Your payment provider may take additional time to display the refund.

Exchanges

If you would prefer a different product, contact us to arrange a return and place a separate order for the replacement.

Contact Us

For questions or help with a return, email info@zeyvostore.com

Nothing in this policy limits your statutory consumer rights.